The protection of your personal data is important to us. This Privacy Policy (hereinafter referred to as the “Policy”) establishes the conditions related to the collection, storage, and use of your personal information when you visit, subscribe, or use the website luggagedrop.gr. Should you have any questions, please contact us.
Luggage Drop is the Data Controller. Our address is 30 Veikou Street, Athens, our phone number is: +30 210 2841244, and our email is: helpdesk@luggagedrop.com
If you wish to contact us about any issue related to the processing of your personal data and exercise your data subject rights, you may contact us via phone at +30 210 2841244, via postal address at 30 Veikou Street, Athens, or via email at helpdesk@luggagedrop.com.
The website www.luggagedrop.gr is the site of the company Luggage Drop (hereinafter: the “Company”). The personal data that you provide to us during your browsing of our website or by subscribing as a user of our services are subject to processing and they will be stored under the responsibility of Company according to the provisions of this Policy.
The term “personal data” as used in this Policy refers to any information of natural persons whether individuals or professionals, such as name, postal address, email address, telephone number, payment details, etc., which can be used to identify a visitor of the website, hereinafter “Personal Data” or simply “Data”.
Processing of Personal Data is the collection, recording, organisation, storage, adaptation, alteration, retrieval, consultation, use, disclosure to third parties, dissemination, alignment, combination, restriction, erasure, and destruction of the natural persons’ Personal Data.
Α) While visiting, navigating, browsing over our website:
We collect your Personal Data that you choose to provide to us during your browsing (e.g. by submitting our website contact form). Moreover, any of your Data collected by the strictly necessary cookies, which are absolutely necessary for the proper function of our website and are always activated without the possibility of deactivating them, as well as by the cookies that you have allowed through your consent to be used (“non-essential cookies”). You may find detailed information about cookies in our Cookies Policy here.
Β) By your registration as a user of our services:
We may collect various information such as your name, postal address, telephone number, email address, contact preferences, and payment details.
In general, we do not process Data concerning minors. If we detect that we have collected Data concerning a minor without any legal basis for it, we will immediately delete such Data. In any case, the provisions of chapters 6 and 7 of this Privacy Policy apply also to minors.
We process your Data exclusively for the purposes of the provision of services by our Company as well as for the smooth operation of our website and in particular for:
Α) For the provision of the website’s electronic services (purpose “a”), the processing is carried out because it is necessary to receive our services.
Β) For the website traffic monitoring (purpose “b”), the communication between us when you submit the contact form (purpose “c”) and ensuring the website’s information security and function (purpose “e”), the legal basis of the processing is the legitimate interests pursued by our Company.
In particular, the processing for the purpose “b” aims to improve the resonance of our website, the processing for the purpose “c” aims to maintain the effective communication channels with our customers and our business partners as well as to increase the level of their satisfaction, and the processing for the purpose “e” aims to ensure the functionality of the website by the use of the strictly necessary cookies as well as to protect the data and the assets of both the Company and the visitors of our website.
Generally, recipients of your Data are the necessary in any case personnel of the Company who have received the appropriate information for the secure processing of your Personal Data.
Furthermore, recipients of your Data are:
The Processors have agreed and are contractually bound the Company that they:
We do not transfer your Data outside Greece. Your Personal Data are stored and processed only in Greece.
We delete the Data which you have provided in the user account or/and the contact form within a period of 25 years starting from the data submission. Any Personal Data retained in the security logs of our server for information security purposes (e.g. IP) are deleted within 1 month. We delete the Data collected by Cookies in accordance with the Cookies Policy.
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. These measures shall be reviewed and amended when necessary.
You have the right to access your Personal Data. This means you have the right to be informed by us whether we process your Data. If we process your Data, you can request to be informed about the purpose of processing, the type of Data we keep, the recipients, the retention periods, whether automated decisions are made as well as about your data subject rights such as rectification, erasure, restriction of processing, and lodging a complaint with the Hellenic Data Protection Authority.
You have the right to rectify your inaccurate Personal Data. If you find that your Data are incorrect, you can request us to correct it (e.g. rectify your name or change your phone number).
You have the right to erasure / right to be forgotten. You can request us to delete your Data if they are not anymore necessary for the above-mentioned purposes of processing or if you wish to withdraw your consent in case this is used as a lawful basis for processing.
You have the right to Data portability. You can request us to receive in a machine-readable format the Data that you have provided us or request from us to transfer these to another data controller in case the processing is based on your consent or it is necessary for the execution of a contract concluded by us.
You have the right to restrict processing. You can request us to restrict the processing of your Data for as long as your objections regarding the processing is under examination or if part of the processing is no longer required to fulfill the data collection purposes.
You have the right to object to the processing of your Data. You can object to the processing of your Data in case we process these upon the lawful basis of our legitimate interest. In that case, we shall no longer process your Data unless we have compelling and legitimate grounds for the processing which override your right.
Right to withdraw your consent. In case where the processing of your Data for a specific purpose is based on your previous consent to the processing, you have the right to withdraw your consent and as a result the processing will not continue in the future.
To exercise your rights you can send us a relevant Request to the postal address of Company (30 Veikou Street), to the email address (helpdesk@luggagedrop.com) with the title “Exercising the right of access/ rectification/ erasure/ portability/ restriction/ objection” or via the online contact form where you can describe in detail your Request and we will investigate and respond to it as soon as possible.
We respond to your requests free of any charge, without delay, and in any case within (1) one month from receiving your request. However, if your Request is complex or there is a large number of Requests, we will inform you within the month if we need an extension of another two (2) months within which we will respond to you. If your Requests are manifestly unfounded or excessive, in particular due to their repetitive nature, the Company/Organization may impose a reasonable fee taking into account the administrative costs of providing the information or carrying out the requested action or refusing to proceed with the Request.
In case you consider that: a. your request has not been sufficiently and lawfully satisfied or b. your right to the protection of your personal data has been violated by our processing, you have the right to lodge a complaint with the Hellenic Data Protection Authority (postal address: Kifissias 1-3, 115 23 Athens, https://www.dpa.gr/, telephone number: 210 6475600, email: contact@dpa.gr).
We do not make decisions nor perform profiling based on automated processing of your Data. “Cookies” are being used on our website always after your information and consent.
We will update this Policy whenever necessary. If significant changes to the Policy or changes in the way we use your Personal Data occur, we will notify you either by publishing a notice in a prominent spot before such changes are put into place or by any other appropriate means. We encourage you to read this Policy on a regular basis in order to know how your Data are protected.